Caro Luna has undertaken to make its websites accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 1112/ 2018, of September 7).

This accessibility statement applies to the website

Compliance status
This website is partially in accordance with Royal Decree 1112/2018, of September 7, due to the lack of conformity of the aspects indicated below.

content not accessible
The content listed below is not accessible for the following reasons:

Lack of compliance with Royal Decree 1112/2018, of September 7: there could be specific editing errors on some web page, both in HTML content and in final documents, published after September 20, 2018 (date of entry in force of Royal Decree 1112/2018, of September 7). Specifically, there may be errors in those documents that contain graphics, complex tables or in those that were electronically signed before their accessibility review.
Disproportionate burden: does not apply.
The content does not fall within the scope of the applicable legislation: There are office files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements; Third-party content that is not financed, developed, or under the control of this Ministry may also be in this situation.
Preparation of this accessibility statement
This statement was prepared on December 29, 2022.
The method used to prepare the declaration has been a self-assessment carried out by our company.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) of Royal Decree 1112/2018, of September 7) such as:

Report any possible breach by this website.
Convey other content access difficulties.
Formulate any other query or suggestion for improvement related to the accessibility of the website.
Through the following ways:
Phones: +34 662 231 900
Communications will be received and processed by the customer service department of Caro Luna, as the unit responsible for the contents of this website.
You can also request in accessible format information that does not meet the accessibility requirements, either because it is excluded, or because it is exempt due to disproportionate burden; or make a complaint for non-compliance with accessibility requirements. Link to the contact form of article 12 of Royal Decree 1112/2018, of September 7.

application procedure
Through our contact form you can initiate a claim to know and oppose the reasons for the rejection of a request for accessible information or complaint, urge the adoption of appropriate measures in the case of disagreeing with the decision adopted, o State the reasons why it is considered that the response does not meet the required requirements.
optional content
The currently visible version of this website is from January 2023 and on that date the accessibility level in force at that time was reviewed.

As of said date, partial revisions will be carried out each year of the new or modified web content, both of the templates and of the final pages and documents published, in order to ensure compliance with the accessibility requirements of the UNE-EN Standard. 301549:2019, considering the exceptions of Royal Decree 1112/2018, of September 7.

Among others, the following measures are adopted to facilitate accessibility:
Using alt text on images
Links provide details of the function or destination of the hyperlink
Use of W3C standards: XHTML 1.0, CSS 3.0, WAI AA.
You can check the Legal Notice page for which browsers and versions this website is optimized for.